Reference

Privacy Policy for Your Account

Your berastoto account connects lobby access, wallet checks and support records in one privacy flow, so you can see how your details are used before you open an…

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berastoto Privacy Policy for Your Account
CONTACT PATHS

Ask Us About Your Privacy

Privacy questions should reach a real account team, not a generic inbox. Use the contact path that matches your issue: account data correction, wallet record check, cookie choice or login history. We may ask you to confirm the mobile number or email on your account before we discuss private details, because that step protects you from account lookups by anyone else.

Team online

Live chat

Use live chat inside your account when you need a faster privacy answer. Our team is available daily from 09:00 to 23:00 WIB and may ask for your account ID before checking wallet or login records.

Email request

Send privacy questions to the email listed in your account area when you need a written record. Include your username, registered mobile number and the exact request, such as correction, access or deletion review.

Account center

Open the account center to update basic details, change your password or check recent login activity. If a field is locked, contact us so we can verify ownership before making a change.

DATA CONTROLS

How We Handle Wallet Privacy

We treat privacy as part of daily account operation: login checks, payment matching, cookie controls and support access all follow the same data-minimising approach.

Account details

We collect details you give during account creation, such as username, mobile number and email. These details help us connect your login, support requests and wallet actions without showing private fields in the lobby.

Payment records

DANA, OVO, GoPay and QRIS references are used to match deposits and withdrawals with your account. We store transaction status, time and reference data, while sensitive wallet credentials stay with the payment provider.

Device signals

We record browser type, IP range, device model and session time to spot unusual access. If a login looks different from your usual pattern, we may ask for another account check before allowing wallet changes.

Cookie choices

Cookies help keep you signed in, remember display settings and understand which account pages need fixes. You can clear cookies in your browser settings, but some login and wallet checks may need them to work.

Retention rules

We keep privacy records for account operation, security checks, dispute handling and legal duties. When a record is no longer needed for those purposes, we remove it or limit access inside our systems.

Change requests

You can ask to access, correct or remove certain account details. We first verify ownership through your registered contact path, then explain what can be changed, what must be kept and why.

Privacy Answers Before You Join

These answers focus on practical privacy questions you may have before opening an account or contacting us. We explain what data is collected, how wallet records are linked, how cookies work and how you can ask for a change. If your request involves private account details, we verify ownership before sharing or editing anything.

We collect the details needed to identify your account, such as username, mobile number, email, password record and login history. We may also record device and region signals to manage access where local law permits.

We use payment references to match a wallet action with your account balance and support case. We do not need your wallet password, PIN or full provider login, and those credentials should stay with you.

Yes, you can contact us through live chat or the email shown in your account area. We verify your registered contact details first, then explain what account, wallet and support records we can share.

Cookies keep your session active, remember page settings and help us find account errors. You can clear them in your browser, but some login, wallet and security checks may ask you to sign in again.

We may record the device type, browser and IP range, then compare them with normal account activity. If the change looks unusual, we can ask for extra confirmation before allowing sensitive account changes.

You can request a correction through the account center, live chat or email. We confirm ownership through your current registered details before changing contact data, because those fields control wallet alerts and privacy messages.

We keep records while they are needed for account operation, wallet matching, security checks, disputes and legal duties. After that, we remove them or limit access so they are not used for daily account handling.

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